Assistance Coordinator - Global Medical Support

Healix Group; Esher; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A healthcare service provider in Esher is seeking a Customer Service Coordinator to join their team. The role involves providing proactive medical assistance to UK government employees and their dependants abroad. The ideal candidate should possess strong customer service skills, empathy, and effective communication abilities in English. This position requires handling calls and documentation with precision while working on a full-time basis including shifts between 8am and 10pm. Candidates with prior experience in customer service will be preferred, and foreign language skills are a plus.

Qualifications

• Previous experience in a customer service role.
• Ability to communicate effectively in English.
• Strong problem-solving skills.

Responsibilities

• Provide medical assistance service to government employees.
• Anticipate and resolve problems proactively.
• Document calls accurately.

Skills

Customer Service

Empathy

Communication

Problem Solving

Case Management

Job description

A healthcare service provider in Esher is seeking a Customer Service Coordinator to join their team. The role involves providing proactive medical assistance to UK government employees and their dependants abroad. The ideal candidate should possess strong customer service skills, empathy, and effective communication abilities in English. This position requires handling calls and documentation with precision while working on a full-time basis including shifts between 8am and 10pm. Candidates with prior experience in customer service will be preferred, and foreign language skills are a plus.