Hybrid Customer Service Coordinator: Fast, Precise Support

Tarmac Ltd; Colchester; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading construction services provider is looking for a Customer Service Coordinator to join their dynamic team in Colchester. This role involves handling customer enquiries, ensuring effective communication, and building product knowledge while providing exceptional customer service. The position offers a blend of in-office and remote work alongside competitive benefits, including bonuses and enhanced holiday entitlement. This opportunity is perfect for those aiming to develop their career in a supportive environment.

Benefits

Bonus scheme

Enhanced holiday entitlement

Contributory pension scheme

Employee Assistance helpline

Training and development opportunities

Qualifications

• Confident using IT systems; training will be provided.
• Positive, approachable attitude with strong communication skills.
• Deliver first-class customer service with attention to detail.
• Ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Handle customer enquiries and orders via phone and email.
• Perform precise data entry and sales processing.
• Collaborate with internal teams to resolve issues efficiently.
• Maintain accurate customer records in CRM system.

Skills

Strong communication skills

IT system confidence

Attention to detail

Customer service orientation

Job description

A leading construction services provider is looking for a Customer Service Coordinator to join their dynamic team in Colchester. This role involves handling customer enquiries, ensuring effective communication, and building product knowledge while providing exceptional customer service. The position offers a blend of in-office and remote work alongside competitive benefits, including bonuses and enhanced holiday entitlement. This opportunity is perfect for those aiming to develop their career in a supportive environment.