Global Medical Insurance Case Manager

International Medical; Cardiff; Hybrid; GBP 25,000 - GBP 26,000; Full time

Job summary

A global medical insurance leader is seeking a dedicated Case Manager in Cardiff to provide exceptional support for clients in medical emergencies. You will coordinate client assistance with empathy and accuracy, ensuring high service standards. The role requires strong customer service experience and fluency in English. Benefits include hybrid working options, development opportunities, and a supportive team environment. Join us in delivering peace of mind for individuals in vulnerable situations.

Benefits

Hybrid working options

22 days annual leave + 9 bank holidays

Birthday day off + Christmas Eve off

Employee of the Month/Year awards

Diverse & inclusive culture

Qualifications

• Fluent spoken and written English.
• Strong customer service experience in any industry.
• Excellent verbal and written communication skills.

Responsibilities

• Collect and verify essential patient information.
• Deliver outstanding customer service to clients.
• Maintain accurate, complete, and timely case records.
• Serve as the first escalation point for Case Administrators.

Skills

Fluent spoken and written English

Strong customer service experience

Excellent verbal communication

Tools

Microsoft Word

Outlook

Job description

A global medical insurance leader is seeking a dedicated Case Manager in Cardiff to provide exceptional support for clients in medical emergencies. You will coordinate client assistance with empathy and accuracy, ensuring high service standards. The role requires strong customer service experience and fluency in English. Benefits include hybrid working options, development opportunities, and a supportive team environment. Join us in delivering peace of mind for individuals in vulnerable situations.