Patient Care & Customer Support Coordinator

Curaleaf International; Sunderland; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading healthcare company is seeking a Patient/Customer Services Coordinator to join their team in Sunderland. In this role, you will be the first point of contact for patients, ensuring their enquiries are handled with care and professionalism. You will guide patients through their journey, support the Customer Service Manager, and maintain electronic health records. The ideal candidate will possess strong communication skills, organizational abilities, and a genuine passion for helping others. This is a rewarding position within a supportive environment.

Benefits

Competitive salary

Excellent holiday allowance

Private medical insurance

Enhanced pension scheme

Life insurance

Free on site parking

Ongoing development opportunities

Qualifications

• Exceptional attention to detail and commitment to confidentiality.
• Ability to handle complaints professionally and make proactive decisions.
• Experience with electronic health records and bespoke IT systems.

Responsibilities

• Speak with patients via phone, email, and live chat.
• Guide patients throughout their journey and escalate as needed.
• Maintain accurate electronic health records.

Skills

Adaptable communication skills

Strong organisation

Confidence in decision-making

Proactive mindset

Excellent IT skills

Attention to detail

Education

GCSE grade C (or equivalent) in English and Maths

Tools

Microsoft packages

Job description

A leading healthcare company is seeking a Patient/Customer Services Coordinator to join their team in Sunderland. In this role, you will be the first point of contact for patients, ensuring their enquiries are handled with care and professionalism. You will guide patients through their journey, support the Customer Service Manager, and maintain electronic health records. The ideal candidate will possess strong communication skills, organizational abilities, and a genuine passion for helping others. This is a rewarding position within a supportive environment.