24/7 Member Support & Emergency Care Coordinator

Applied Intuition Inc.; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading support service provider in Manchester is seeking a dedicated contact specialist to support members with mental health and wellbeing concerns. This role involves coordinating emergency and non-emergency requests while working alongside medical professionals to ensure quality care. The ideal candidate will have experience in high-pressure environments and excellent communication skills. Join a dynamic team committed to making a positive impact through dedicated service and support.

Benefits

25 days annual leave plus public holidays

Free access to the Sonder app for members and families

Paid parental leave with a return to work policy

Annual development contribution

Employee Share Option Plan

Annual wellbeing fund

Volunteer leave for community causes

Qualifications

• Experience in a complex operations or inbound call center is desirable.
• Exposure through work or education in mental health is highly desirable.
• Fluency in other languages is helpful but not required.

Responsibilities

• Coordinate emergency and non-emergency requests.
• Work with Nurses and Psychologists to escalate cases.
• Liaise with external stakeholders.
• Provide input into operational processes.
• Office-based role.

Skills

Experience in high-pressure environment

Strong problem-solving skills

Superior English communication skills

Ability to manage multiple tasks

Resilience

Education

Exposure to social work or mental health industry

Job description

A leading support service provider in Manchester is seeking a dedicated contact specialist to support members with mental health and wellbeing concerns. This role involves coordinating emergency and non-emergency requests while working alongside medical professionals to ensure quality care. The ideal candidate will have experience in high-pressure environments and excellent communication skills. Join a dynamic team committed to making a positive impact through dedicated service and support.