Customer Service & Admin Coordinator (NHS & Logistics)

Ajmhealthcare; Cannock; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A healthcare service provider based in Cannock is seeking a Customer Service Administrator to enhance patient experience in the office. This full-time role involves managing calls with wheelchair users and medical professionals, booking appointments, and maintaining database accuracy. The ideal candidate will demonstrate strong telephone communication skills, empathy, and the ability to work collaboratively with the team. Additional benefits include annual leave and employee assistance program.

Benefits

25 days annual leave plus bank holidays

Employee Assistance Programme

Blue Light Discount Card

Company sick pay provision

Qualifications

• Strong communication skills, particularly on the phone.
• Ability to manage and enter orders in a timely manner.
• Excellent organizational and planning skills.

Responsibilities

• Make and answer calls regarding wheelchair repairs.
• Book appointments and enter orders accurately.
• Plan delivery routes for Field Service Engineers.

Skills

First-class telephone manner

Empathy and professionalism

Coordination with clinical and logistics teams

Team player

Tools

Microsoft Office

Database system

Job description

A healthcare service provider based in Cannock is seeking a Customer Service Administrator to enhance patient experience in the office. This full-time role involves managing calls with wheelchair users and medical professionals, booking appointments, and maintaining database accuracy. The ideal candidate will demonstrate strong telephone communication skills, empathy, and the ability to work collaboratively with the team. Additional benefits include annual leave and employee assistance program.