Customer Operations Team Leader - Hybrid, Perks & Impact

Dubizzle Limited; Lancashire; Hybrid; GBP 28,000 - GBP 36,000; Full time

Job summary

A leading company in customer operations is seeking a Customer Operations Team Leader in Lancashire. In this role, you will oversee a team to ensure smooth operations and enhance customer satisfaction. The ideal candidate will have proven leadership experience, strong communication skills, and a passion for customer service. Benefits include hybrid working options, generous discounts, and a pension scheme. If you thrive in a fast-paced environment and are dedicated to improving customer experiences, apply now!

Benefits

Birthday off

Hybrid working

Discount up to 60%

Generous pension scheme

Free parking

Regular social events

Qualifications

• Proven experience in a customer service or operations leadership role.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Demonstrated ability to analyse data and implement process improvements.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Oversee a team of Advisors to ensure exceptional customer service.
• Develop and implement strategies to improve processes.
• Collaborate with departments to enhance service delivery.

Skills

Leadership

Customer service principles

Communication skills

Data analysis

Problem-solving

Job description

A leading company in customer operations is seeking a Customer Operations Team Leader in Lancashire. In this role, you will oversee a team to ensure smooth operations and enhance customer satisfaction. The ideal candidate will have proven leadership experience, strong communication skills, and a passion for customer service. Benefits include hybrid working options, generous discounts, and a pension scheme. If you thrive in a fast-paced environment and are dedicated to improving customer experiences, apply now!