Customer Success & Operations Lead — Remote + Equity

Collctiv; Stockport; Hybrid; GBP 28,000 - GBP 35,000; Full time

Job summary

A fast-growing startup in Stockport seeks a Customer Success and Operations Manager to enhance user experience and streamline operational processes. You will drive customer support, advocate for our users, and optimize workflows within an innovative environment. Candidates should possess strong communication skills, a collaborative mindset, and the ability to thrive in a startup culture. The role offers competitive compensation, equity options, and an unlimited holiday policy, championing a work-life balance.

Benefits

Unlimited holidays

Monthly wellbeing policy

Equity options

Qualifications

• Must be happy working in a start-up environment with an ‘all hands on deck’ approach.
• Commitment to putting customers at the centre of everything we do.

Responsibilities

• Be responsible for the Customer Support function and operations.
• Create self-service resources to aid user navigation.
• Identify pain points for product improvements.

Skills

Open and honest communication skills

Experimental and innovative mindset

Collaborative working style

Job description

A fast-growing startup in Stockport seeks a Customer Success and Operations Manager to enhance user experience and streamline operational processes. You will drive customer support, advocate for our users, and optimize workflows within an innovative environment. Candidates should possess strong communication skills, a collaborative mindset, and the ability to thrive in a startup culture. The role offers competitive compensation, equity options, and an unlimited holiday policy, championing a work-life balance.