Hybrid Customer Care & Operations Leader

Go Car Credit Limited; Warrington; Hybrid; GBP 45,000 - GBP 55,000; Full time

Job summary

A motor finance lender in Warrington seeks a Customer Care Operations Manager to lead operational effectiveness across departments such as Customer Service and Arrears Management. The ideal candidate will support team leaders, ensure compliance with regulations, and drive continuous improvement initiatives. This role offers a flexible hybrid working model, 27 days' holiday, and market-leading wellbeing support, making it an excellent opportunity for candidates looking to grow in a supportive environment.

Benefits

Hybrid working opportunities

27 days' holiday plus bank holidays

Wellbeing support and EAP

Financial coaching and discounts

Casual dress code and sociable atmosphere

Qualifications

• Experience in operational management and leadership roles.
• Strong understanding of customer service and compliance.
• Proven track record in driving performance improvements.

Responsibilities

• Support team leaders in operational issues and decision making.
• Monitor and address daily operational performance risks.
• Drive continuous improvement initiatives for efficiency.

Skills

Operational leadership

Performance monitoring

Continuous improvement

Compliance knowledge

Staff coaching

Job description

A motor finance lender in Warrington seeks a Customer Care Operations Manager to lead operational effectiveness across departments such as Customer Service and Arrears Management. The ideal candidate will support team leaders, ensure compliance with regulations, and drive continuous improvement initiatives. This role offers a flexible hybrid working model, 27 days' holiday, and market-leading wellbeing support, making it an excellent opportunity for candidates looking to grow in a supportive environment.