Service Operations Specialist - Hybrid (Great Benefits)

Johnson Controls; Manchester; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leader in building technology solutions in Manchester is seeking a Customer Service Coordinator. In this hybrid role, you will be vital in scheduling and coordinating with clients to ensure operations run smoothly. Your responsibilities include managing engineer appointments, communicating effectively with customers, and navigating various systems. The ideal candidate has customer service experience, strong communication skills, and multitasking abilities. Enjoy a competitive salary and generous benefits in a supportive team environment.

Benefits

Competitive salary

Generous leave

Pension plan

Career development opportunities

Free onsite parking

Dress down Fridays

Qualifications

• At least 1 year of customer service experience.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.

Responsibilities

• Coordinate engineer appointments and manage diaries.
• Communicate with customers to confirm schedules and resolve queries.
• Order parts and secure purchase orders.

Skills

Excellent communication skills

Strong multitasking abilities

Time management

Attention to detail

Decision-making skills

Proficiency in PC applications

Tools

Planning or dispatch software

Job description

A leader in building technology solutions in Manchester is seeking a Customer Service Coordinator. In this hybrid role, you will be vital in scheduling and coordinating with clients to ensure operations run smoothly. Your responsibilities include managing engineer appointments, communicating effectively with customers, and navigating various systems. The ideal candidate has customer service experience, strong communication skills, and multitasking abilities. Enjoy a competitive salary and generous benefits in a supportive team environment.