Customer Operations Team Lead: Scale & Elevate Support

IXL; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading EdTech company is seeking a Customer Operations Team Lead to manage a team of 5-7 Senior Executives in London. This full-time role focuses on people leadership, analytical problem-solving, and customer satisfaction. You will develop your team's performance, analyze service metrics, and implement improvements across operations. The successful candidate will have experience leading service teams, a strong foundation in data analysis, and a commitment to enhancing the customer experience. This position offers a hybrid work model with one remote day weekly.

Qualifications

• Proven experience leading a customer operations or service team of 5+ people.
• Demonstrated track record of exceeding key operational goals.
• Experience using data for analysis and reporting.

Responsibilities

• Lead and develop a team of Senior Customer Operations Executives.
• Analyse performance trends and build reporting.
• Identify improvements to processes and workflows.

Skills

Team leadership

Analytical problem-solving

Data analysis

Communication

Customer experience understanding

Tools

Intercom

GSheets

SQL

Job description

A leading EdTech company is seeking a Customer Operations Team Lead to manage a team of 5-7 Senior Executives in London. This full-time role focuses on people leadership, analytical problem-solving, and customer satisfaction. You will develop your team's performance, analyze service metrics, and implement improvements across operations. The successful candidate will have experience leading service teams, a strong foundation in data analysis, and a commitment to enhancing the customer experience. This position offers a hybrid work model with one remote day weekly.