Customer Operations & Success Specialist (Hybrid)

Funding Circle Ltd.; Greater London; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading financial services provider in Greater London is looking for a Customer Operations Executive. In this role, you will assist small business owners with queries about funding and provide excellent customer support. Ideal candidates should have strong time management skills, be driven to succeed, and maintain transparent communication with customers. The company offers hybrid working, competitive benefits including private medical insurance, and a culture focused on employee development.

Benefits

Private medical and dental insurance

Annual learning and development allowance

Enhanced parental leave policies

Flexible benefit allowances

Electric car and cycle-to-work schemes

Qualifications

• Driven to succeed both individually and as part of a team.
• Natural multitasker capable of managing multiple priorities.
• Effective communication skills for transparent interactions with customers.

Responsibilities

• Handle inbound enquiries via telephone or email.
• Update Salesforce CRM system with relevant information.
• Develop strong working relationships with third-party suppliers.
• Proactively identify and mitigate operational risks.

Skills

Strong time management skills

Transparent communication

Dynamic and KPI driven

Problem-solving ability

Job description

A leading financial services provider in Greater London is looking for a Customer Operations Executive. In this role, you will assist small business owners with queries about funding and provide excellent customer support. Ideal candidates should have strong time management skills, be driven to succeed, and maintain transparent communication with customers. The company offers hybrid working, competitive benefits including private medical insurance, and a culture focused on employee development.