Customer Communications Lead (Hybrid) — Shape Impactful Customer Messages

United Utilities; Warrington; Hybrid; GBP 40,000 - GBP 55,000; Full time

Job summary

A major water services provider is seeking a Customer Communications Lead in Warrington to enhance customer experience through effective messaging and support during service incidents. The ideal candidate will have a degree in communications or marketing, proven success in large-scale campaigns, and exceptional communication skills. This hybrid role offers a competitive salary and excellent benefits, promoting a positive customer experience across all communications.

Benefits

26 days’ holiday rising to 30 with service

Up to 10.5% bonus

Up to 14% employer pension contribution

Company-funded healthcare plan

Gym discounts

Flexible benefits

Qualifications

• Successful delivery of large-scale communication activity across channels.
• Experience managing external agencies and brand-aligned collateral.
• Ability to manage multi-channel campaigns end-to-end.

Responsibilities

• Shape how we communicate with customers across the North West.
• Govern and manage customer-facing tone of voice.
• Ensure content is engaging and accessible.

Skills

Exceptional written and verbal communication skills

Strong planning and organisational skills

IT literate with strong Microsoft Office skills

Ability to influence stakeholders

Education

Degree-level education in marketing or communications

Tools

CMS platforms

Microsoft Office

Job description

A major water services provider is seeking a Customer Communications Lead in Warrington to enhance customer experience through effective messaging and support during service incidents. The ideal candidate will have a degree in communications or marketing, proven success in large-scale campaigns, and exceptional communication skills. This hybrid role offers a competitive salary and excellent benefits, promoting a positive customer experience across all communications.