Technical Support Analyst — Cloud, APIs & Customer Impact

RELX Group plc; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A global provider of information-based analytics is seeking a Technical Support Analyst to deliver high-quality technical support and enhance the customer experience. The role requires expertise in cloud services and problem-solving abilities, along with clear communication. The successful candidate will also create documentation, track support metrics, and assist with onboarding. The position offers a comprehensive benefits package including health care, generous holiday allowance, and training resources, all aimed at ensuring employee well-being and professional growth.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Access to competitive pension scheme

Employee discounts scheme

Access to extensive learning resources

Qualifications

• Experience in technical support or a related role.
• Hands-on experience with cloud services and technologies.
• Understanding of APIs and SDKs.

Responsibilities

• Respond to incoming requests while maintaining service levels.
• Act as a point of escalation for complex customer inquiries.
• Investigate and resolve technical issues quickly.

Skills

Technical support experience

Cloud services knowledge

Problem-solving abilities

Empathetic communication

Analytical skills

Job description

A global provider of information-based analytics is seeking a Technical Support Analyst to deliver high-quality technical support and enhance the customer experience. The role requires expertise in cloud services and problem-solving abilities, along with clear communication. The successful candidate will also create documentation, track support metrics, and assist with onboarding. The position offers a comprehensive benefits package including health care, generous holiday allowance, and training resources, all aimed at ensuring employee well-being and professional growth.