Application Support Specialist - 2nd Line Tech

Dubizzle Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A technology company in the UK is seeking an experienced Application Support Analyst to ensure smooth operation of their systems, especially MarTech tools. You will provide technical support for colleagues and clients, troubleshoot application issues, and manage support tickets using Jira. Strong problem-solving skills and a focus on customer service are essential. The role offers competitive salary and numerous perks including 25 days' holiday, a medical cash plan, and a wellbeing programme.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Cycle to Work Scheme

Referral scheme

Enhanced Family Friendly Leave

Monthly Employee Awards

Qualifications

• Experience in providing second-line technical support to internal teams and clients.
• Ability to manage and prioritize support tickets using Jira.
• Proven track record in troubleshooting and diagnosing application-related issues.

Responsibilities

• Provide second-line technical support to internal teams and clients.
• Troubleshoot and resolve application issues.
• Collaborate with teams to drive technical improvements.

Skills

Proficiency in troubleshooting

Excellent communication skills

Experience with ticketing systems

Attention to detail

Interpersonal skills

Tools

Jira Service Management

Confluence

Job description

A technology company in the UK is seeking an experienced Application Support Analyst to ensure smooth operation of their systems, especially MarTech tools. You will provide technical support for colleagues and clients, troubleshoot application issues, and manage support tickets using Jira. Strong problem-solving skills and a focus on customer service are essential. The role offers competitive salary and numerous perks including 25 days' holiday, a medical cash plan, and a wellbeing programme.