AI Platform Support Pro – Remote, Growth & Equity

AnaVation LLC; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading SaaS company seeks a Customer Support Specialist to enhance customer experiences by providing expert assistance and resolving product issues. The role requires strong interpersonal skills, as well as technical know-how, especially in HTML, CSS, and SQL. Candidates should be independent, empathetic, and possess a financial qualification. The position demands working from the London/Paris office at least 3 days a week. Join a dynamic team fostering innovation and customer satisfaction.

Benefits

Competitive package

Stock options

Flexible working hours

High-end equipment

Bike2work scheme

Qualifications

• Experience in technical support or application support.
• Strong interpersonal and communication skills.
• Independent and empathetic approach to customer needs.

Responsibilities

• Serve as the primary contact for customer assistance.
• Diagnose and resolve product issues with engineering.
• Educate customers on using the product effectively.

Skills

Customer Service

Problem Solving

Technical Know-how

Project Management

Education

Financial qualification

Tools

HTML

CSS

SQL

Job description

A leading SaaS company seeks a Customer Support Specialist to enhance customer experiences by providing expert assistance and resolving product issues. The role requires strong interpersonal skills, as well as technical know-how, especially in HTML, CSS, and SQL. Candidates should be independent, empathetic, and possess a financial qualification. The position demands working from the London/Paris office at least 3 days a week. Join a dynamic team fostering innovation and customer satisfaction.