Global Technical Support Analyst – Customer-Focused

LexisNexis; Greater London; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A global information provider in England is looking for a Technical Support Analyst to join their customer support team. The role involves providing high-quality technical support to global users and partners, focusing on customer experience, and driving continuous improvement. Candidates should have experience in technical support, familiarity with cloud services, and strong problem-solving abilities. This position offers generous benefits, including a competitive pension scheme and professional development opportunities.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Wellbeing programs

Competitive pension scheme

Employee Assistance Programme

Qualifications

• Experience in technical support or related role, including volunteer or project work.
• Hands-on experience with cloud services and technologies.
• Understanding of APIs and SDKs.

Responsibilities

• Respond to incoming requests while maintaining service level expectations.
• Act as an escalation point for complex customer inquiries.
• Investigate and resolve new technical issues.

Skills

Technical support experience

Analytical skills

Communication skills

Problem-solving abilities

Ownership and initiative

Tools

Cloud technologies

APIs

ITIL

Job description

A global information provider in England is looking for a Technical Support Analyst to join their customer support team. The role involves providing high-quality technical support to global users and partners, focusing on customer experience, and driving continuous improvement. Candidates should have experience in technical support, familiarity with cloud services, and strong problem-solving abilities. This position offers generous benefits, including a competitive pension scheme and professional development opportunities.