Hybrid AI-Driven Tech Support Specialist

Methodfi; Greater London; Hybrid; GBP 73,000 - GBP 96,000; Full time

Job summary

A technology company is seeking a Support Specialist to enhance their customer success through a strong technical background and excellent communication skills. This hybrid role in London requires individuals with a solid customer service and technical aptitude, including experience in SQL and APIs. You will engage with customers across multiple channels, own the resolution process, and contribute to product enhancements based on customer interactions, driving exceptional experiences and scaling efforts.

Benefits

Monthly credits for wellness and professional development

Paid parental leave

Catered lunches every weekday

Qualifications

• 2+ years in a technical customer-facing role at a SaaS company.
• Hands-on experience with SQL, APIs, and integrations.
• Excellent written and verbal communication across various channels.

Responsibilities

• Create exceptional experiences for customers from contact to resolution.
• Master the product and help others to do the same.
• Investigate and resolve technical issues through debugging and collaboration.
• Synthesize customer feedback to inform product improvements.
• Build documentation and recommend internal improvements.
• Proactively communicate and collaborate across the organization.

Skills

Technical aptitude

SQL

APIs

Customer service

Problem-solving

Communication skills

Job description

A technology company is seeking a Support Specialist to enhance their customer success through a strong technical background and excellent communication skills. This hybrid role in London requires individuals with a solid customer service and technical aptitude, including experience in SQL and APIs. You will engage with customers across multiple channels, own the resolution process, and contribute to product enhancements based on customer interactions, driving exceptional experiences and scaling efforts.