API Customer Success Engineer — Remote & Travel-Ready

AnaVation LLC; Remote; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading travel technology startup in Greater London is looking for a seasoned Technical Support Specialist. You will manage enterprise clients, ensuring successful API integration and maximizing their use of our technology. The ideal candidate has over 5 years in a tech support role, excels in communication, and possesses strong analytical skills. This position allows for remote work, with a competitive compensation package including travel allowances and equity.

Benefits

Work From Anywhere

Duffel Travel Allowance

Generous Parental Leave

Sabbatical opportunities

Hybrid work days

Competitive package + equity

Qualifications

• 5+ years of tech support experience with enterprise RESTful API products.
• Ability to read and write code in multiple programming languages.
• Strong analytical skills with a focus on data-driven decisions.

Responsibilities

• Act as the primary point of contact for customers, managing their engagement with our services.
• Handle implementation processes for various customers integrating our API tools.
• Provide support via email, Slack, and Zoom for product queries and API issues.

Skills

Technical support

API integration

Communication

Analytical skills

Education

Bachelor's degree in Data Science, Business Analytics, Statistics, or Computer Science

Job description

A leading travel technology startup in Greater London is looking for a seasoned Technical Support Specialist. You will manage enterprise clients, ensuring successful API integration and maximizing their use of our technology. The ideal candidate has over 5 years in a tech support role, excels in communication, and possesses strong analytical skills. This position allows for remote work, with a competitive compensation package including travel allowances and equity.