Cloud Support Specialist - Microsoft 365 & Azure

Ingram Micro; Milton Keynes; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global technology leader based in Milton Keynes is seeking a Customer Support Representative. The successful candidate will manage technical inquiries, provide support for cloud solutions like Microsoft 365 and Azure, and champion exceptional partner experiences. This role requires excellent communication skills and problem-solving abilities, alongside an understanding of cloud technologies. You will thrive in a diverse community that fosters growth and innovation while helping businesses maximize technology's potential.

Benefits

Global learning opportunities

Career development

Exposure to cutting-edge cloud technologies

Qualifications

• Proven ability to troubleshoot and debug SaaS cloud solutions.
• Ability to prioritize effectively and manage expectations in a fast-paced environment.
• Comfort working through ambiguity and adapting quickly to change.

Responsibilities

• Manage inbound technical service requests via phone, email, and live chat.
• Log all issues, steps, and updates accurately within internal systems.
• Diagnose root causes—whether software defects, misconfigurations, content issues, or user-related problems.

Skills

Excellent verbal and written communication skills in English

Strong analytical and problem-solving abilities

Knowledge of Microsoft 365

Knowledge of Microsoft Azure

Experience with Zendesk

Tools

Zendesk

Job description

A global technology leader based in Milton Keynes is seeking a Customer Support Representative. The successful candidate will manage technical inquiries, provide support for cloud solutions like Microsoft 365 and Azure, and champion exceptional partner experiences. This role requires excellent communication skills and problem-solving abilities, alongside an understanding of cloud technologies. You will thrive in a diverse community that fosters growth and innovation while helping businesses maximize technology's potential.