Hybrid IT Help Desk Technician | Learn & Grow

Northern Ireland Water Limited; Belfast; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A technology-driven company is seeking a motivated IT Help Desk Technician to join their team in Newtownabbey. This hybrid role focuses on providing first-line support to users across various platforms, including Windows, macOS, and Linux. Ideal for someone early in their IT career, this position offers training and advancement opportunities in a flexible working environment. Competitive salary up to £30,000 based on experience, along with pension and supportive team culture.

Benefits

Pension

Flexible working hours

Training and certification support

Qualifications

• Fundamental IT knowledge including Windows OS and Microsoft 365.
• Strong communication and customer service skills.
• Ability to prioritize and handle multiple support requests.
• High attention to detail and willingness to learn.

Responsibilities

• Provide first-line support via ticketing system, email, and Microsoft Teams.
• Troubleshoot issues across Windows, macOS, and Linux systems.
• Support Microsoft 365 applications including Outlook and Teams.
• Monitor incidents and document in ITSM tools.
• Assist with user onboarding and offboarding processes.
• Manage asset tracking and password resets.
• Document knowledge base and improve processes.

Job description

A technology-driven company is seeking a motivated IT Help Desk Technician to join their team in Newtownabbey. This hybrid role focuses on providing first-line support to users across various platforms, including Windows, macOS, and Linux. Ideal for someone early in their IT career, this position offers training and advancement opportunities in a flexible working environment. Competitive salary up to £30,000 based on experience, along with pension and supportive team culture.