IT Service Desk Technician | Hybrid, 25 Days Leave, Training

Vitreus Talent Ltd; Huddersfield; Hybrid; GBP 26,000 - GBP 30,000; Full time

Job summary

A client-focused recruitment agency seeks an IT Service Desk Technician in Huddersfield. This role offers variety in troubleshooting and hands-on IT support. Successful candidates will enjoy exposure to a wide array of technologies in a supportive environment. Key responsibilities include providing 1st line support and managing work orders. Ideal applicants possess strong customer service skills and a passion for learning. This position offers competitive salary, benefits, and a hybrid work model.

Benefits

25 days annual leave

Training and certifications

High visibility across the organization

Qualifications

• Previous experience in an IT support role.
• Strong customer service and communication skills.
• Passion for troubleshooting and variety in work.

Responsibilities

• Provide 1st line support with a focus on first-time fixes.
• Handle phone, email, and in-person support requests.
• Create and manage work orders through the ticketing system.

Skills

Customer service skills

Troubleshooting

Communication skills

Ability to work with technical/non-technical users

Experience with Windows environments

Tools

Windows 10/11

Office 365

Active Directory

TCP/IP networking

AutoCAD

Revit

Job description

A client-focused recruitment agency seeks an IT Service Desk Technician in Huddersfield. This role offers variety in troubleshooting and hands-on IT support. Successful candidates will enjoy exposure to a wide array of technologies in a supportive environment. Key responsibilities include providing 1st line support and managing work orders. Ideal applicants possess strong customer service skills and a passion for learning. This position offers competitive salary, benefits, and a hybrid work model.