Hybrid 1st Line Helpdesk Engineer – IT Support

Newburgh Networks Limited; Dorchester; Hybrid; GBP 27,000 - GBP 32,000; Full time

Job summary

A well-established IT support provider is seeking a skilled 1st Line Helpdesk Engineer to join their team in Dorchester. This hybrid role combines remote work with onsite activities, and requires strong technical skills alongside excellent communication and problem-solving abilities. Ideal candidates will have at least one year of relevant IT support experience, familiarity with Windows and macOS, and hold a full UK driving license. Competitive salary and company benefits are included.

Benefits

Company Pension Scheme

Increasing Holiday entitlement

Private Medical Insurance

Support for industry certifications

Career development opportunities

Qualifications

• At least 1 year of experience in an IT support or administration role.
• Previous experience in a helpdesk or technical support role.
• Good understanding of Windows and macOS operating systems.
• Familiarity with common software applications and basic networking concepts.
• Working knowledge of cloud technologies.

Responsibilities

• Be the first point of contact for client queries, providing technical support.
• Diagnose and resolve hardware, software, and network issues.
• Escalate complex technical problems to second-line support.
• Keep clear records of client interactions and troubleshooting steps.
• Support setup and deployment of new hardware and software.

Skills

Technical skills

Organization

Commercial awareness

Time management

Proactive problem-solving

Education

Industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP)

Tools

Microsoft 365

Windows

macOS

Job description

A well-established IT support provider is seeking a skilled 1st Line Helpdesk Engineer to join their team in Dorchester. This hybrid role combines remote work with onsite activities, and requires strong technical skills alongside excellent communication and problem-solving abilities. Ideal candidates will have at least one year of relevant IT support experience, familiarity with Windows and macOS, and hold a full UK driving license. Competitive salary and company benefits are included.