IT Support Technician

Northern Ireland Water Limited; Belfast; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A technology-driven company is seeking a motivated IT Help Desk Technician to join their team in Newtownabbey. This hybrid role focuses on providing first-line support to users across various platforms, including Windows, macOS, and Linux. Ideal for someone early in their IT career, this position offers training and advancement opportunities in a flexible working environment. Competitive salary up to £30,000 based on experience, along with pension and supportive team culture.

Benefits

Pension

Flexible working hours

Training and certification support

Qualifications

• Fundamental IT knowledge including Windows OS and Microsoft 365.
• Strong communication and customer service skills.
• Ability to prioritize and handle multiple support requests.
• High attention to detail and willingness to learn.

Responsibilities

• Provide first-line support via ticketing system, email, and Microsoft Teams.
• Troubleshoot issues across Windows, macOS, and Linux systems.
• Support Microsoft 365 applications including Outlook and Teams.
• Monitor incidents and document in ITSM tools.
• Assist with user onboarding and offboarding processes.
• Manage asset tracking and password resets.
• Document knowledge base and improve processes.

Job description

IT Help Desk Technician
Location: Newtownabbey (Hybrid / Flexible)
Salary: 28,000-£30,000
Working Pattern: Flexible / Hybrid

The Opportunity

A fast-growing global technology business is seeking an IT Help Desk Technician to join its IT team and provide first-line support to a large international user base. This role has been created to address a current gap in dedicated help desk coverage and is positioned as a junior / early-career opportunity. It is ideal for a graduate with a years experience, IT trainee, or someone at the start of their IT career who is eager to learn and develop.

The Role

Key Responsibilities

• First-line support via ticketing system, email, and Microsoft Teams
• Troubleshooting across Windows, macOS, and Linux endpoints
• Support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Incident monitoring, escalation, and ITSM documentation
• User onboarding/offboarding (accounts, devices, access)
• Asset tracking, password resets, MFA support
• Knowledge base documentation and process improvement

Essential Skills / Requirements

• Fundamental IT knowledge (Windows OS, Microsoft 365, networking basics)
• Strong communication and customer-service mindset
• Ability to prioritise and manage multiple support requests
• High attention to detail and willingness to learn

Desirable

• Exposure to Linux/macOS
• Familiarity with ITIL and ticketing systems
• Interest in cybersecurity and compliance (Cyber Essentials Plus, ISO 27001)
• Basic scripting (PowerShell or Bash)

Development & Progression

• Training and certification support (cybersecurity, cloud, ITSM)
• Clear progression into 2nd-line support or specialist security/infrastructure roles

Backgrounds considered:

• Computer Science or IT-related education
• BTech or IT traineeship pathways
• CompTIA+ exposure beneficial

Working Environment

• Flexible working hours
• Hybrid working model (remote work is common)
• Supportive IT team with a strong learning culture

What's On Offer

• Salary around £30,000 (flexible depending on experience)
• Pension
• Genuine flexibility around working hours and location
• Opportunity to build a long-term IT career within a growing organisation

To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group:
? 028 9693 5515
? [e-mail]
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