Hybrid IT Support Specialist: First-Line Helpdesk

Green Recruitment Company; Farnborough; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading recruitment firm is seeking a First Level IT Support Specialist to provide reliable, high-quality technical support across the UK. This hybrid role based in Farnborough involves acting as the primary point of contact for all first-line IT queries, supporting hardware and software issues. The ideal candidate should possess strong troubleshooting skills, clear communication, and a customer-focused mindset, making it a perfect opportunity for someone eager to grow within the IT team.

Qualifications

• Experience in a first-line or service desk support role.
• Strong troubleshooting skills across Windows environments, Microsoft 365, and common office hardware.
• Clear communication skills and a customer-focused mindset.

Responsibilities

• Act as the first point of contact for IT support issues, including hardware, software, and network queries.
• Provide both on-site and remote support to users in UK offices.
• Log and track all support requests and resolutions through the IT ticketing system.

Skills

Troubleshooting across Windows environments

Clear communication skills

Customer-focused mindset

Ability to manage multiple tasks

Proactive attitude

Tools

Microsoft 365

Teams

SharePoint

Job description

A leading recruitment firm is seeking a First Level IT Support Specialist to provide reliable, high-quality technical support across the UK. This hybrid role based in Farnborough involves acting as the primary point of contact for all first-line IT queries, supporting hardware and software issues. The ideal candidate should possess strong troubleshooting skills, clear communication, and a customer-focused mindset, making it a perfect opportunity for someone eager to grow within the IT team.