Global IT Service Desk Senior Analyst - Hybrid & 24/7

Redefined; Belfast; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading IT service provider in Belfast is seeking a Senior IT Global Service Desk Analyst to deliver top-tier technical support and ensure exceptional customer service. The role is hybrid, with 40% office attendance and offers a competitive package, including diverse employee benefits such as health and wellbeing services. Key responsibilities include managing incidents and requests while leading the onboarding of new team members. Ideal candidates should have an IT-related degree or significant IT service desk experience.

Benefits

Occupational pension scheme

Group income protection cover

Mental health resources

Health and wellbeing services

Qualifications

• IT-related degree with relevant experience or significant IT Service Desk experience.
• Strong communication skills to explain technical concepts to non-technical colleagues.
• Solid knowledge of IT Service Desk operations.

Responsibilities

• Provide 2nd line technical support.
• Log, triage, troubleshoot, and resolve incidents.
• Manage customer requests via multiple channels.

Skills

Customer-first mindset

Strong communication skills

Proven technical support experience

Ability to adapt under pressure

Knowledge of Microsoft technologies

Proactive and inquisitive approach

Education

IT-related degree or ITIL Foundation

Tools

Active Directory

Exchange

O365

Azure

InTune

Job description

A leading IT service provider in Belfast is seeking a Senior IT Global Service Desk Analyst to deliver top-tier technical support and ensure exceptional customer service. The role is hybrid, with 40% office attendance and offers a competitive package, including diverse employee benefits such as health and wellbeing services. Key responsibilities include managing incidents and requests while leading the onboarding of new team members. Ideal candidates should have an IT-related degree or significant IT service desk experience.