Store Leader: Drive Customer Experience & KPIs

Starbucks Coffee Company; Bedford; On-site; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading coffee retailer in Bedford seeks an experienced Assistant Manager. In this role, you will lead shifts to ensure outstanding customer experiences while achieving commercial success. You'll be responsible for team coaching, operational decisions, and maintaining brand standards. Ideal candidates will have a proven track record in a fast-paced retail environment and be ready to take on a leadership challenge. Strong support for career growth and competitive benefits are provided.

Benefits

28 days holiday per year

Free drinks and food items during shifts

Bean stock options

Comprehensive training programs

Employee discounts

Interest-free loans for rental deposits

Employee assistance programs

Qualifications

• Previous experience leading a team in a retail or hospitality environment.
• Ability to manage operational standards and partner engagement.
• Strong communication and coaching skills.

Responsibilities

• Lead shifts focusing on delivering commercial results.
• Ensure brand and operational standards are consistently met.
• Train and coach partners to deliver service excellence.
• Act as the store's duty manager when scheduled.

Skills

Leadership

Customer service

Commercial acumen

Coaching

Job description

A leading coffee retailer in Bedford seeks an experienced Assistant Manager. In this role, you will lead shifts to ensure outstanding customer experiences while achieving commercial success. You'll be responsible for team coaching, operational decisions, and maintaining brand standards. Ideal candidates will have a proven track record in a fast-paced retail environment and be ready to take on a leadership challenge. Strong support for career growth and competitive benefits are provided.