Hybrid Helpdesk Specialist I – Windows & Mobile Support

Cambridge Preschool Program; Cambridge; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A dynamic educational organization in Cambridge seeks a Technical Support Specialist to provide exceptional customer service and technical support for its hybrid workforce. This role involves troubleshooting hardware/software, user account management, and device deployment. Ideal candidates possess technical aptitude, communication skills, and a passion for technology. Responsibilities include managing helpdesk tickets, providing support for enterprise applications, and engaging in ongoing training. Competitive compensation and hybrid work opportunities are available.

Qualifications

• 1-3 years of experience in technical support.
• Strong knowledge of hardware and software troubleshooting.
• Ability to provide exceptional customer service.

Responsibilities

• Provide outstanding customer support for technical issues.
• Respond to helpdesk calls and log support tickets.
• Configure and deploy PCs and laptops for users.
• Help troubleshoot departmental hardware and software issues.

Skills

Hardware troubleshooting

Microsoft Windows

Microsoft Office 365

Remote technical support

Communication skills

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Azure Virtual Desktop

BMC Track-It helpdesk

Active Directory Manager

Workspace One

Smartsheet

Job description

A dynamic educational organization in Cambridge seeks a Technical Support Specialist to provide exceptional customer service and technical support for its hybrid workforce. This role involves troubleshooting hardware/software, user account management, and device deployment. Ideal candidates possess technical aptitude, communication skills, and a passion for technology. Responsibilities include managing helpdesk tickets, providing support for enterprise applications, and engaging in ongoing training. Competitive compensation and hybrid work opportunities are available.