Hybrid IT Support Specialist - Tier 1 (SQL & Windows)

Point-of-Rental is an Elavon Payments Partner & Registered MSP/ISO of Elavon, inc; United Kingdom; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading rental software provider in the UK is seeking a Hybrid Support Specialist - Tier 1 to provide application and business support to customers. This role involves delivering exceptional service through telephone and email support, logging calls in the CRM system, and documenting software features. Candidates should have experience in 1st Line Support, strong problem-solving abilities, and knowledge of SQL Server, along with excellent communication skills to thrive in a dynamic environment.

Qualifications

• Prior experience in 1st Line Support or Server Support is required.
• Excellent communication and customer service skills are essential.
• Knowledge of SQL Server and basic troubleshooting under pressure.

Responsibilities

• Provide telephone and email support to external customers.
• Log, prioritize and act on calls via the CRM system.
• Document software features and business processes.

Skills

English

German

SQL Server

Windows server shares and permissions

Network troubleshooting

Excellent customer service

Attention to detail

Tools

Salesforce

Crystal Reports

Job description

A leading rental software provider in the UK is seeking a Hybrid Support Specialist - Tier 1 to provide application and business support to customers. This role involves delivering exceptional service through telephone and email support, logging calls in the CRM system, and documenting software features. Candidates should have experience in 1st Line Support, strong problem-solving abilities, and knowledge of SQL Server, along with excellent communication skills to thrive in a dynamic environment.