First-Line Support Specialist - Hybrid SaaS Helpdesk

Dubizzle Limited; Birmingham; Hybrid; GBP 25,000 - GBP 29,000; Full time

Job summary

A cloud-based technology firm based in Birmingham is seeking an experienced Support Consultant to join their team. In this role, you will be the first point of contact for customers, assisting with queries and providing training on their cloud-based platform. The ideal candidate will have customer service experience, strong problem-solving skills, and a passion for the automotive industry. This is a full-time hybrid role offering a competitive salary and various perks, including a stakeholder bonus and career development opportunities.

Benefits

25 days holiday plus UK bank holidays

5% stakeholder bonus scheme

Share scheme

Employee Assistance Programme

Free onsite gym

Cycle to Work scheme

Qualifications

• At least 1 year of experience in a non-scripted customer helpdesk role.
• Experience in a dealership environment or with Pinewood.AI system is beneficial.
• Strong time management skills and an ability to prioritize workload.

Responsibilities

• Provide excellent customer service via phone, email, and webchat.
• Diagnose and resolve customer queries in a professional manner.
• Develop relationships with stakeholders and communicate product issues.

Skills

Customer service

Problem-solving

Time management

Attention to detail

Communication

Education

A Level or equivalent

Bachelor's degree in Computing or Software

Job description

A cloud-based technology firm based in Birmingham is seeking an experienced Support Consultant to join their team. In this role, you will be the first point of contact for customers, assisting with queries and providing training on their cloud-based platform. The ideal candidate will have customer service experience, strong problem-solving skills, and a passion for the automotive industry. This is a full-time hybrid role offering a competitive salary and various perks, including a stakeholder bonus and career development opportunities.