Hybrid IT Service Desk Analyst (Entry Level)

Greenwoods GRM LLP; Peterborough; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A professional services company in Peterborough is seeking an IT Support role focused on monitoring the IT Service Management platform. This position requires an understanding of Microsoft Office, Windows 11, and customer-centric service. Responsibilities include providing in-person and remote IT support, maintaining an asset library and assisting new joiners. There is some flexibility to work from home following successful probation, but primarily it is an office-based role. The company values collaboration and provides modern tools for team members.

Qualifications

• No prior industry experience required but beneficial to have 6–12 months in IT support.
• Passion for technology with eagerness to learn.
• Ability to communicate confidently in various formats.

Responsibilities

• Monitor the IT Service Management platform and triage all incoming tickets.
• Provide IT support in-person or remotely via Teams.
• Highlight any recurring issues to the IT Operations Manager.

Skills

Understanding of Microsoft Office

Knowledge of Windows 11

Experience with Adobe Acrobat Pro

Familiarity with iOS & Android

Knowledge of Active Directory/Entra ID

Experience with Microsoft Exchange

Familiarity with Autopilot

Experience with Intune

Knowledge of Citrix

Customer-centric approach

Job description

A professional services company in Peterborough is seeking an IT Support role focused on monitoring the IT Service Management platform. This position requires an understanding of Microsoft Office, Windows 11, and customer-centric service. Responsibilities include providing in-person and remote IT support, maintaining an asset library and assisting new joiners. There is some flexibility to work from home following successful probation, but primarily it is an office-based role. The company values collaboration and provides modern tools for team members.