Strategic CS Manager - Mid-Market Growth & Renewals

Voice AI Space; Greater London; Hybrid; GBP 45,000 - GBP 60,000; Full time

Job summary

A tech company in Greater London is seeking a Mid-Market Customer Success Manager to manage customer relationships and drive business outcomes. You will work closely with cross-functional teams to ensure customers achieve maximum value from the product. The ideal candidate has excellent relationship-building skills, 3+ years of experience in customer-facing roles, and a proven ability to manage priorities. This position offers significant responsibility and the chance to impact customer success significantly.

Qualifications

• At least 3 years of experience in customer-facing roles.
• Proven ability to manage relationships with C-level executives.
• Experience in operational environments is a plus.

Responsibilities

• Manage portfolio of Mid-Market customers to achieve their goals.
• Project-manage customer initiatives with cross-functional teams.
• Drive customer renewals and mitigate churn.

Skills

Relationship building

Strategic thinking

Operational excellence

Customer engagement

Self-starter

Job description

A tech company in Greater London is seeking a Mid-Market Customer Success Manager to manage customer relationships and drive business outcomes. You will work closely with cross-functional teams to ensure customers achieve maximum value from the product. The ideal candidate has excellent relationship-building skills, 3+ years of experience in customer-facing roles, and a proven ability to manage priorities. This position offers significant responsibility and the chance to impact customer success significantly.