Strategic CSM — Mid-Market Renewals (EMEA)

Methodfi; Greater London; On-site; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading AI technology firm in Greater London is looking for a Customer Success Manager to guide mid-market clients and ensure they derive maximum value from the platform. You'll lead client integration, advocate for the product, and manage renewals and upsells. Ideal candidates have experience in legal or SaaS environments and strong communication skills. This role presents the chance to influence AI adoption and contribute to shaping future workflows in the legal sector.

Benefits

Collaborative work environment

Growth and development opportunities

Impact on clients' business operations

Qualifications

• Experience in legal firms or SaaS organizations managing client cases.
• Ability to influence stakeholders at various levels.
• Proven success in renewals and commercial conversations.

Responsibilities

• Lead the integration of Harvey into client workflows.
• Evangelize the power of LLMs to end users.
• Manage a portfolio of ~90 mid-market clients.

Skills

Client relationship management

Communication skills

Strategic planning

Operational rigor

Building processes

Tools

Salesforce

Catalyst

Job description

A leading AI technology firm in Greater London is looking for a Customer Success Manager to guide mid-market clients and ensure they derive maximum value from the platform. You'll lead client integration, advocate for the product, and manage renewals and upsells. Ideal candidates have experience in legal or SaaS environments and strong communication skills. This role presents the chance to influence AI adoption and contribute to shaping future workflows in the legal sector.