Strategic Accounts CSM — Drive ROI & Growth

Methodfi; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading tech firm in Greater London is seeking a Customer Success Manager to manage strategic customer accounts and drive business outcomes. In this role, you will collaborate with internal teams and C-level stakeholders, utilizing your relationship-building and project management skills. The ideal candidate will have over 5 years of experience in customer-facing roles and a proven track record of achieving results. Join us to make an impact and enhance customer satisfaction while working in a diverse environment.

Benefits

Inclusive workplace

Professional growth opportunities

Qualifications

• Preferred: 5+ years of experience in strategic and analytical roles.
• Proven track record in managing customer relationships.
• Ability to work with C-level executives effectively.

Responsibilities

• Manage a portfolio of strategic customers to help them achieve goals.
• Project-manage initiatives with internal and external stakeholders.
• Gather customer feedback to inform product improvements.
• Lead efforts for customer retention and upselling.
• Build systems to increase efficiency in customer engagement.

Skills

Relationship building

Project management

Strategic thinking

Analytical skills

Customer success focus

Job description

A leading tech firm in Greater London is seeking a Customer Success Manager to manage strategic customer accounts and drive business outcomes. In this role, you will collaborate with internal teams and C-level stakeholders, utilizing your relationship-building and project management skills. The ideal candidate will have over 5 years of experience in customer-facing roles and a proven track record of achieving results. Join us to make an impact and enhance customer satisfaction while working in a diverse environment.