Senior Customer Success Manager – Growth & Renewals

Rocketlane Corp.; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading SaaS company in London seeks a Customer Success Manager to drive customer engagement and satisfaction. The role involves crafting customer success playbooks, engaging with key clients, and monitoring product adoption. Ideal candidates have over 10 years of experience and strong strategic and analytical skills. The company values flexibility, ownership, and team collaboration while promoting both professional growth and a fun work environment.

Benefits

Flexible working hours

Team outings and celebrations

Professional development opportunities

Qualifications

• 10+ years of overall experience with at least 4 years in a Customer Success role, preferably in early-stage startups.
• Strong communication and collaboration skills.
• Proven track record in managing multiple stakeholders.

Responsibilities

• Craft and execute cohesive customer success playbooks.
• Engage with large customers to deliver best practices.
• Drive expansion and retention efforts.

Skills

Strategic thinking

Analytical thinking

Collaboration skills

Proactive mindset

Data-driven approach

Tools

Customer Success tools

Job description

A leading SaaS company in London seeks a Customer Success Manager to drive customer engagement and satisfaction. The role involves crafting customer success playbooks, engaging with key clients, and monitoring product adoption. Ideal candidates have over 10 years of experience and strong strategic and analytical skills. The company values flexibility, ownership, and team collaboration while promoting both professional growth and a fun work environment.