Strategic Enterprise Customer Success Manager

Motorola Solutions Inc.; Remote; GBP 50,000 - GBP 70,000; Full time

Job summary

A global technology leader in Greater London is looking for a Customer Success Manager to enhance client engagement. In this full-time role, you will cultivate strong relationships with enterprise customers, ensuring seamless product adoption and maximizing satisfaction. Candidates should have over four years of experience in customer advocacy or related fields, with proficiency in CRM software. A commitment to exceed client expectations is essential, along with effective communication and adaptability.

Benefits

Competitive salary and bonus schemes

25 days holiday entitlement + bank holidays

Flexible working options

Private medical care

Qualifications

• 4+ years experience in customer advocacy, sales, engineering, or project management.
• Experience with CRM software and Customer Success platforms.
• Ability to communicate clearly with customers and internal teams.

Responsibilities

• Build strong relationships with enterprise clients to maximize product adoption.
• Work with Support and Onboarding teams to ensure successful client setups.
• Develop and implement strategies to minimize client churn.

Skills

Customer advocacy

Sales

Technical Aptitude

Time Management

Communication

Tools

Salesforce

ChurnZero

Job description

A global technology leader in Greater London is looking for a Customer Success Manager to enhance client engagement. In this full-time role, you will cultivate strong relationships with enterprise customers, ensuring seamless product adoption and maximizing satisfaction. Candidates should have over four years of experience in customer advocacy or related fields, with proficiency in CRM software. A commitment to exceed client expectations is essential, along with effective communication and adaptability.