Hybrid CSM: Mid-Market Growth & Renewals (London)

Darktrace Ltd; Greater London; Hybrid; GBP 45,000 - GBP 65,000; Full time

Job summary

A leading cybersecurity company in the UK is seeking a Customer Success Manager to manage a portfolio of clients and drive renewals and upsells. In this hybrid role, you will leverage tools like Gainsight and Salesforce while collaborating with various teams to ensure client satisfaction and success. The ideal candidate has experience in Customer Success or similar fields and is passionate about cybersecurity. This position offers a competitive benefits package, with 23 days of holiday and private medical insurance.

Benefits

23 days holiday plus public holidays

Private medical insurance

Life insurance

Salary sacrifice pension scheme

Enhanced family leave

Qualifications

• Experience in Customer Success or related fields.
• Strong communication skills with senior professionals.
• Familiarity with enterprise networking is preferred.

Responsibilities

• Manage a portfolio of customers for renewals and upsells.
• Conduct business reviews and health checks.
• Present Darktrace solutions to clients.

Skills

Customer Success

Strong communication skills

Time management

Presentation skills

Tools

Gainsight

Salesforce

Job description

A leading cybersecurity company in the UK is seeking a Customer Success Manager to manage a portfolio of clients and drive renewals and upsells. In this hybrid role, you will leverage tools like Gainsight and Salesforce while collaborating with various teams to ensure client satisfaction and success. The ideal candidate has experience in Customer Success or similar fields and is passionate about cybersecurity. This position offers a competitive benefits package, with 23 days of holiday and private medical insurance.