Guest Service & Experience Associate

Peoplebank; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hospitality provider is looking for a Guest Service Assistant in Bristol. This role involves welcoming guests, providing excellent service throughout their stay, and handling check-ins and inquiries. Ideal candidates will possess strong hospitality skills, excellent communication abilities, and a genuine desire to ensure guest satisfaction. Additional perks include employee discounts and meals on duty. If you are passionate about creating memorable guest experiences, we invite you to apply.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Celebration of milestone employment anniversaries

Qualifications

• Demonstrable experience in customer service is preferred.
• Willingness to train and develop in hospitality roles.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Provide excellent customer service and address inquiries.
• Check guests in and out of the hotel accurately.
• Assist guests with luggage and other requests.
• Handle guest complaints promptly and effectively.
• Maintain knowledge of hotel services and local attractions.
• Process payments and maintain accurate records.
• Collaborate with hotel staff for a seamless experience.

Skills

Strong hospitality skills

Excellent communication skills

Ability to handle multiple tasks

Bilingual or multilingual proficiency

Job description

A leading hospitality provider is looking for a Guest Service Assistant in Bristol. This role involves welcoming guests, providing excellent service throughout their stay, and handling check-ins and inquiries. Ideal candidates will possess strong hospitality skills, excellent communication abilities, and a genuine desire to ensure guest satisfaction. Additional perks include employee discounts and meals on duty. If you are passionate about creating memorable guest experiences, we invite you to apply.