Guest Experience Champion — Hospitality & Service

Peoplebank; England; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A welcoming hospitality venue in the UK is looking for a Guest Service Assistant to provide exceptional service to guests during their stay. Key responsibilities include checking in and out guests, assisting with inquiries, and collaborating with staff to ensure a memorable experience. Ideal candidates will possess strong hospitality skills, be able to handle multiple tasks in a fast-paced environment, and have a passion for guest service. The position offers opportunities for training and development.

Benefits

50% off Food & Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Qualifications

• Demonstrable experience in customer service.
• Passion for hospitality and providing exceptional guest experiences.
• Strong attention to detail.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Provide excellent customer service and address inquiries.
• Check guests in and out of the hotel.
• Assist guests with luggage and other requests.
• Handle guest complaints promptly and effectively.
• Maintain knowledge of hotel services and local attractions.
• Collaborate with other hotel staff for seamless experience.

Skills

Strong hospitality skills

Excellent communication skills

Ability to handle multiple tasks

Bilingual or multilingual proficiency

Job description

A welcoming hospitality venue in the UK is looking for a Guest Service Assistant to provide exceptional service to guests during their stay. Key responsibilities include checking in and out guests, assisting with inquiries, and collaborating with staff to ensure a memorable experience. Ideal candidates will possess strong hospitality skills, be able to handle multiple tasks in a fast-paced environment, and have a passion for guest service. The position offers opportunities for training and development.