Night Front Desk & Guest Services Associate

Crest Hotels Group; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A renowned hotel chain in Bristol seeks a Guest Service Assistant for night shifts. You will provide attentive service, manage overnight processes, and ensure a welcoming environment for guests. This role requires strong customer care skills, problem-solving abilities, and communication prowess. Ideal candidates are self-motivated and have experience in hospitality. The position offers competitive perks including meal provisions and discounts.

Benefits

50% off Food & Beverage

Meals on duty

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Excellent customer service and communication skills.
• Ability to work independently and stay alert during night shifts.
• Previous experience in a hotel or customer-facing role.

Responsibilities

• Provide great service overnight, ensuring all night processes are complete.
• Perform security walks and checks during night shifts.
• Handle guest inquiries and assist with overnight administrative tasks.

Skills

Excellent customer service

Strong communication

Time management

Problem-solving skills

Attention to detail

Job description

A renowned hotel chain in Bristol seeks a Guest Service Assistant for night shifts. You will provide attentive service, manage overnight processes, and ensure a welcoming environment for guests. This role requires strong customer care skills, problem-solving abilities, and communication prowess. Ideal candidates are self-motivated and have experience in hospitality. The position offers competitive perks including meal provisions and discounts.