Front of House Guest Service Assistant - Memorable Stays

Crest Hotels Group; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hotel group in Bristol is seeking a Guest Service Assistant Front of House to deliver exceptional customer service and warm welcomes to guests. Responsibilities include managing check-ins, handling inquiries, and ensuring a smooth stay. Ideal candidates will have experience in customer service, particularly in hotel reception. Opportunities for growth and skill development available. Join a supportive team dedicated to creating memorable guest experiences.

Benefits

Friends and Family rate

Celebration of milestones

50% off Food & Beverage

Meals on duty

Access to Hospitality Rewards

Employee Assistance Programme

Qualifications

• Experience of working on Reception.
• Strong IT and telephone skills.
• Previous experience in a hotel or customer-facing role.
• Evidential strong problem-solving skills and attention to detail.

Responsibilities

• Deliver a warm welcome and exceptional service throughout guests' stay.
• Handle check-ins, check-outs, reservations, and guest inquiries.
• Ensure a smooth and enjoyable experience for guests.

Skills

Customer service

Problem-solving

Communication

Adaptability

IT skills

Telephone skills

Job description

A leading hotel group in Bristol is seeking a Guest Service Assistant Front of House to deliver exceptional customer service and warm welcomes to guests. Responsibilities include managing check-ins, handling inquiries, and ensuring a smooth stay. Ideal candidates will have experience in customer service, particularly in hotel reception. Opportunities for growth and skill development available. Join a supportive team dedicated to creating memorable guest experiences.