Guest Experience Agent & Front Desk Specialist

Ehg Careers; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A hotel management company is hiring a Guest Experience Agent/Reception Team Member in Bristol who will provide excellent customer service and create a welcoming atmosphere for guests. Responsibilities include managing Check-in and Check-out processes, assisting guests with queries, and collaborating with team members across departments. Ideal candidates should be proactive, have strong communication skills, and be willing to work flexible hours. The role offers various benefits, including discounted hotel stays and excellent training opportunities.

Benefits

Discounted Hotel Rooms

Employee Assistance Program

Health Plan

Life Insurance

Cashback and discounts

Complimentary Meals

Excellent Training & Development

Qualifications

• Willing to provide exceptional customer service.
• Proactive, composed, enthusiastic, approachable.
• Excellent communication skills and eye for detail.

Responsibilities

• Create a warm welcome for guests.
• Ensure smooth Check-in and Check-out process.
• Assist guests with queries and challenges.
• Report maintenance and security issues.

Skills

Customer service

Communication skills

Organisational skills

Proactive attitude

Job description

A hotel management company is hiring a Guest Experience Agent/Reception Team Member in Bristol who will provide excellent customer service and create a welcoming atmosphere for guests. Responsibilities include managing Check-in and Check-out processes, assisting guests with queries, and collaborating with team members across departments. Ideal candidates should be proactive, have strong communication skills, and be willing to work flexible hours. The role offers various benefits, including discounted hotel stays and excellent training opportunities.