Guest Service Team Leader, F&B — Drive Hospitality

Crest Hotels Group; Bristol; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A renowned hotel group in Bristol is seeking a Guest Service Team Leader - Food & Beverage. This role focuses on leading the team to provide an exceptional experience for guests during meals and events. The ideal candidate will have strong leadership and food & beverage experience, ensuring operations run smoothly. Competitive benefits include discounts for family and friends, meals on duty, and more. This is a great opportunity for an individual ready to advance their hospitality career.

Benefits

£60 BB per night for Friends and Family rate

Celebration of milestone employment anniversaries

50% off Food & Beverage in our hotels

Meals on duty provided

Access to Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Responsibilities

• Ensure all aspects of the hotel's Food & Beverage operations are carried out effectively.
• Deliver high-quality service and optimize guest satisfaction.
• Upsell across all Food & Beverage outlets, including restaurants and bars.

Skills

Leadership skills

Customer care skills

Communication skills

Time management

Job description

A renowned hotel group in Bristol is seeking a Guest Service Team Leader - Food & Beverage. This role focuses on leading the team to provide an exceptional experience for guests during meals and events. The ideal candidate will have strong leadership and food & beverage experience, ensuring operations run smoothly. Competitive benefits include discounts for family and friends, meals on duty, and more. This is a great opportunity for an individual ready to advance their hospitality career.