Guest Service & Experience Associate

Crest Hotels Group; Bristol; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading hotel group in Bristol is seeking a Guest Service Assistant to provide exceptional service and create memorable experiences for guests. Responsibilities include checking guests in and out, addressing inquiries, and handling complaints. The ideal candidate will have strong hospitality skills and the ability to multitask in a fast-paced environment. Join this dynamic team and enjoy benefits like discounts on food and beverages, along with a supportive work culture.

Benefits

50% off Food & Beverage in hotels

Meals on duty provided

Access to Hospitality Rewards

Employee Assistance Programme

Celebration of milestone employment anniversaries

Qualifications

• Strong demonstrable experience in customer service.
• Ability to provide exceptional service to guests.
• Attention to detail for a memorable guest experience.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Provide excellent customer service and address inquiries.
• Check guests in and out of the hotel accurately.
• Assist guests with luggage and other requests.
• Handle guest complaints effectively.
• Maintain knowledge of hotel services and local attractions.
• Process payments and maintain records.
• Collaborate with hotel staff for seamless experiences.

Skills

Strong hospitality skills

Bilingual or multilingual proficiency

Excellent communication skills

Ability to handle multiple tasks

Familiarity with hotel operations

Job description

A leading hotel group in Bristol is seeking a Guest Service Assistant to provide exceptional service and create memorable experiences for guests. Responsibilities include checking guests in and out, addressing inquiries, and handling complaints. The ideal candidate will have strong hospitality skills and the ability to multitask in a fast-paced environment. Join this dynamic team and enjoy benefits like discounts on food and beverages, along with a supportive work culture.