Guest Experience Champion — Hospitality & Service

Crest Hotels Group; England; On-site; GBP 22,000 - GBP 30,000; Full time

Job summary

A prominent hospitality group in the United Kingdom is seeking a dedicated Guest Service Assistant to provide exceptional service to guests. The ideal candidate will possess strong hospitality skills, effective communication abilities, and an eagerness to deliver memorable guest experiences. Responsibilities include checking guests in and out, addressing inquiries, and assisting with various requests. This position offers an excellent opportunity to grow in a dynamic team environment with benefits such as discounts on food and beverages and employee assistance programs.

Benefits

Friends and Family rate

Celebration of employment anniversaries

50% off Food & Beverage

Meals on duty

Access to Hospitality Rewards

Retail and dining discounts

Employee Assistance Programme

Qualifications

• Strong demonstrable experience in customer service is preferred but not required.
• Willingness to learn and develop in the hospitality field.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Provide excellent customer service and assist with inquiries.
• Check guests in and out of the hotel accurately.
• Assist guests with luggage and other requests.
• Handle complaints or issues promptly.
• Maintain knowledge of hotel services and amenities.
• Process payments and keep accurate records.
• Collaborate with hotel staff for a seamless experience.

Skills

Strong hospitality skills

Bilingual or multilingual proficiency

Excellent communication skills

Ability to prioritize tasks

Familiarity with hotel operations

Job description

A prominent hospitality group in the United Kingdom is seeking a dedicated Guest Service Assistant to provide exceptional service to guests. The ideal candidate will possess strong hospitality skills, effective communication abilities, and an eagerness to deliver memorable guest experiences. Responsibilities include checking guests in and out, addressing inquiries, and assisting with various requests. This position offers an excellent opportunity to grow in a dynamic team environment with benefits such as discounts on food and beverages and employee assistance programs.