Guest Service Pro: Growth, Perks & Real-Time Pay

Cairn Group; Wakefield; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading UK hospitality company in Wakefield is seeking a Guest Service Assistant to enhance guest experiences. In this multi-skilled role, you will be responsible for handling transactions, offering local insights, and creating a warm atmosphere. Ideal candidates will have hotel experience, strong communication skills, and the ability to adapt under pressure. The role offers competitive benefits, including real-time pay, discounts, and development programs aimed at career growth.

Benefits

Service Excellence Bonus

Real-Time Pay with Wagestream

Discounted stays at venues

50% off food and drinks

Wellness offers at spas

Shopping and cinema discounts

Career development programs

Superstar Awards

Long-Service Awards

Referral bonuses

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Previous experience in a hotel environment, preferably on Reception.
• Experience with Opera PMS is advantageous.
• Ability to resolve customer challenges proactively.

Responsibilities

• Handle transactions and offer local insights.
• Create a warm atmosphere for guests.
• Assist in reservations, sales, and event organization.

Skills

Strong communication skills

Excellent interpersonal skills

Adaptability under pressure

Attention to detail

Tools

Opera PMS

Job description

A leading UK hospitality company in Wakefield is seeking a Guest Service Assistant to enhance guest experiences. In this multi-skilled role, you will be responsible for handling transactions, offering local insights, and creating a warm atmosphere. Ideal candidates will have hotel experience, strong communication skills, and the ability to adapt under pressure. The role offers competitive benefits, including real-time pay, discounts, and development programs aimed at career growth.