Assistant Front Office Leader - Elevate Guest Service

Hilton Worldwide, Inc.; Southampton; On-site; GBP 29,000; Full time

Job summary

A leading hospitality company in Southampton is looking for an Assistant Front Office Manager to oversee guest services and operations. The ideal candidate should have supervisory experience in Front Office roles, excellent leadership skills, and a commitment to customer service. Responsibilities include assisting the Front Office Manager, maximizing occupancy rates, and training the team. A supportive work environment with numerous growth opportunities is offered, alongside a competitive salary and benefits package.

Benefits

Yearly salary of £28,593 plus incentive scheme

Free and healthy meals when on duty

Personal development programmes

Discounted hotel nights and food

High street discounts

Holiday: 28 days including bank holidays

Free Parking

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Excellent leadership and interpersonal skills.
• Ability to work on your own and as part of a team.

Responsibilities

• Assist the Front Office Manager in overseeing all operations.
• Maximise room occupancy using up-selling techniques.
• Train and develop the Front Office team.

Skills

Supervisory experience in Front Office

High level of IT proficiency

Commercial awareness and sales

Leadership skills

Communication skills

Accountability and resilience

Customer service commitment

Ability to work under pressure

Flexibility

Teamwork

Job description

A leading hospitality company in Southampton is looking for an Assistant Front Office Manager to oversee guest services and operations. The ideal candidate should have supervisory experience in Front Office roles, excellent leadership skills, and a commitment to customer service. Responsibilities include assisting the Front Office Manager, maximizing occupancy rates, and training the team. A supportive work environment with numerous growth opportunities is offered, alongside a competitive salary and benefits package.