Front Office Leader: Guest Experience & Operations

Peoplebank; Milton Keynes; On-site; GBP 30,000 - GBP 45,000; Full time

Job summary

A leading hotel management company in Milton Keynes is seeking a Front Office Manager to lead the Front Office team, ensuring exceptional guest service and efficient operations. The ideal candidate will have at least 3 years of experience in the hotel industry and strong leadership skills. Key responsibilities include overseeing front desk duties, developing operational procedures, and enhancing guest satisfaction through effective management. This role offers opportunities for growth and a supportive environment.

Benefits

Employee discounts on bedroom rates

Access to employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Minimum of 3 years of experience in a similar role within the hotel industry.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Flexibility to work varying schedules including weekends and holidays.

Responsibilities

• Manage and motivate the Front Office team to ensure exceptional guest service.
• Oversee all front desk duties for accuracy and efficiency.
• Develop and implement procedures for Front Office operations.

Skills

Strong leadership and management skills

Excellent communication and interpersonal skills

Proficient in hotel management software

Strong analytical and problem-solving skills

Tools

Opera

Fidelio

Job description

A leading hotel management company in Milton Keynes is seeking a Front Office Manager to lead the Front Office team, ensuring exceptional guest service and efficient operations. The ideal candidate will have at least 3 years of experience in the hotel industry and strong leadership skills. Key responsibilities include overseeing front desk duties, developing operational procedures, and enhancing guest satisfaction through effective management. This role offers opportunities for growth and a supportive environment.