Guest Experience Front Office Leader

Klarent Hospitality Group; Southampton; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hospitality group in Southampton is seeking a Front Office Manager to lead the front office team. You will ensure exceptional guest satisfaction and manage front desk operations effectively. Ideal candidates will have proven experience in a similar role, strong leadership skills, and the ability to handle inquiries and complaints professionally. This opportunity offers amazing benefits including discounts, development opportunities, and a supportive work environment.

Benefits

Discounts on food and accommodation

Learning and Development opportunities

Employee Assistance Program

Free use of the Leisure Club

Staff Meals on duty

Uniform provided

Qualifications

• Proven experience as a Front Office Manager or in a similar customer-facing role.
• Excellent verbal and written communication abilities.
• Ability to remain calm under pressure and solve problems effectively.

Responsibilities

• Supervise and coordinate front office staff.
• Ensure high levels of guest satisfaction through courteous service.
• Evaluate guest satisfaction levels and monitor trends.

Skills

Leadership

Customer service

Organizational skills

Time management

Problem-solving

Commercial awareness

Tools

MS Office

Property Management Systems

ONQ

Job description

A leading hospitality group in Southampton is seeking a Front Office Manager to lead the front office team. You will ensure exceptional guest satisfaction and manage front desk operations effectively. Ideal candidates will have proven experience in a similar role, strong leadership skills, and the ability to handle inquiries and complaints professionally. This opportunity offers amazing benefits including discounts, development opportunities, and a supportive work environment.