Assistant Front Office Leader - Guest Experience & Ops

Sagamore; Bolton; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading hospitality company in Bolton is seeking an experienced Assistant Front Office Manager. This pivotal role involves overseeing daily operations of the Front Office team, ensuring the highest level of guest satisfaction, and collaborating closely with the Front Office Manager. Candidates should have 2+ years of supervisory experience in the hotel or resort industry along with strong interpersonal and conflict-resolution skills. The position offers various benefits including health insurance and hotel discounts.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Free Associate Parking

Free Meal for every shift worked

20% Discount in Resort Outlets

Hotel Discounts

Friends and Family Discount

Qualifications

• 2+ years of hotel / resort supervisory experience.
• Excellent interpersonal skills essential.
• Proven conflict-resolution capabilities.

Responsibilities

• Oversee Front Desk and other Front Office teams.
• Ensure the highest quality of service to guests.
• Assist in training all Front Office departments.

Skills

Interpersonal skills

Conflict-resolution skills

Communication skills

Team leadership

Job description

A leading hospitality company in Bolton is seeking an experienced Assistant Front Office Manager. This pivotal role involves overseeing daily operations of the Front Office team, ensuring the highest level of guest satisfaction, and collaborating closely with the Front Office Manager. Candidates should have 2+ years of supervisory experience in the hotel or resort industry along with strong interpersonal and conflict-resolution skills. The position offers various benefits including health insurance and hotel discounts.